Returns & Exchanges

At Lineage Provisions, we take pride in the quality of our products. Due to the perishable nature of our food items, we cannot accept physical returns, but we are committed to ensuring you are satisfied with every order.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your package for any signs of damage or temperature compromise that may have occurred during transit.

• 2.
  Contact Support

  If your order is damaged or incorrect, email our support team within 48 hours of delivery with your order number and clear photos of the issue.

• 3.
  Review Process

  Our quality assurance team will review your claim and photos to determine if a replacement or a refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, we will immediately process your refund or ship out a replacement at no additional cost to ensure your pantry remains stocked.